Why ResiHome? We’re not your ordinary leasing and property management company. We were listed one of the Best Property Management Companies in Atlanta by PropertyManagement.com for our value, level of security, and exemplary service. And with our parent company, RESICAP, we were named one of Atlanta’s Top Workplaces in 2018 and 2019!
ResiHome is the property management division of RESICAP, the leading solution for institutional owners of single-family homes. We’re a company known for our innovative, adaptable, and energetic culture and recently ranked #15 on the Entrepreneur 360 list, #3 on Qualified remodeler’s Top 500, and #1 for ACG’s fastest-growing company in Georgia. Excited yet? Join us today and discover the ResiHome difference!
Position Purpose: Ensure a best-in-class resident experience by reducing maintenance delays and escalations.
This is a field-based role. You will be responsible for building the proper maintenance vendor network of your assigned market while ensuring timely completion for all tickets and work orders.
Job Responsibilities
- Develop and maintain positive vendor relationships to ensure that maintenance requests are completed in a timely manner
- Manage the scheduling and completion of all maintenance requests for an assigned market
- Review estimates as needed to ensure that scope and price is appropriate; work closely with the Property Market Manager at times to determine alternative resolution strategies
- Resolve or escalate all disputes or unsatisfied service confirmations in timely manner
- Maintain open communication with vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
- Provide information to key stakeholders periodically to reduce reactive communication requests
- Ensure consistent and accurate updates are noted in our system to prevent disruptions in customer service functions
- Resolve most/all client and Affiliate issues without escalation
- Provide creative solutions to meet resident needs
- Provide management with recommendations to changes in procedures
- Other duties as requested
Job Requirements (Including Education):
- Associate’s Degree or equivalent work experience
- Working knowledge of common residential property management maintenance issues
- Proficient with technology utilizing Microsoft office suite including Microsoft Excel, Word, and Power BI as well as the Google Suite
- Effective verbal and written communication skills with superiors, colleagues, and individuals inside and outside the Company
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