TAMPA — Verizon is hiring 100 full-time customer service representatives to staff its new call center in Tampa, it announced today.
According to a news release, the positions will handle customer service for the company’s landline products and services, primarily FiOS Internet and TV. The new representatives will work in the downtown Tampa call center and will handle requests from Verizon customers in 12 states and Washington, D.C., primarily after business hours.
“Tampa is ideal for this new service center for many reasons, including a skilled, available labor pool; a great quality of life; and the outstanding job our existing employees already do to take care of our customers,” Jeanmarie Milla, Verizon’s Florida region president, says in the release.
In March, Verizon said it was spending heavily on communications technology along the Gulf Coast and throughout the state, investing $347 million into its Florida wireline networks and IT infrastructure in 2012. The company said more than 1.2 million Tampa Bay area homes and businesses had its FiOS fiber optic services available.
By: Business Observer
June 27, 2013
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