Primary Objective:
The Video Support Specialist is passionate about the Spectrio brand and products while providing technical support for end users.
Responsibilities include:
- Provide technical support over the phone and email to end users.
- Comprehend and apply technical information, and present technical information to customers in a non-technical manner.
- Perform data entry duties, monitor, operate or coordinate and assist others in the operation of computer hardware, software, and peripherals.
- Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
- Update supervisor on status of projects or technical issues.
- Comprehend and apply technical information, and present technical information to the team, and ultimately to customers in a non-technical manner.
- Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
- Perform other duties as assigned.
Qualifications:
- 2+ years of related experience with computers, technical troubleshooting, and providing customer service in a call center environment.
- Previous CRM and ERP experience preferred.
- Experience using NetSuite, Google Suite, and other basic computer related skills.
- Ability to effectively prioritize and execute tasks and adapt to change.
- Ability to work under pressure with interruptions and challenging deadlines.
- Must show aptitude and desire to learn new skills on the job.
- Analytical and problem-solving abilities.
- Team-oriented, collaborative and have a positive attitude.
- Strong customer-service orientation with ability to be courteous and helpful.
PI147424981
Recommended Skills
- Diagnostic Tools
- Adaptability
- Positive Attitude
- Computer Hardware
- Customer Service
- Passionate
