Urgently hiring
Job details
Salary From $14 an hour
Job Type Full-time
Number of hires for this role 1
Qualifications
- High school or equivalent (Preferred)
- Customer Service: 3 years (Preferred)
Full Job Description
POSITION DESCRIPTION
Title: Visitor Services Associate I (Full Time)
Reports to: Visitor Services Manager
Department: Visitor Experience
Position type: Non-Exempt/Full-time
Location: St. Petersburg, FL
PRIMARY FUNCTION
The Visitor Services Associate I (FT) serve under the direction of the Visitor Services Manager. We want visitors to our museum to have an exceptional experience enjoying the collection and to feel welcomed and taken care of from the moment they approach the building through their exiting. The General Admissions desk serves as the first point of contact for visiting members and patrons. The candidate should possess excellent customer service and verbal communication skills.
DUTIES AND RESPONSIBILITIES
be the first museum contact for the visiting public and members
create a positive museum experience by providing assistance in admissions, museum shop and galleries.
greet and welcome all visitors while providing necessary information to enhance their visit
sell General Admission, Special and Exhibition Tickets with add-ons for membership, donations, events, audio tours and other marketing opportunities.
operate computerized ticketing and database admission systems. Responsible for strict adherence to charging appropriate admission prices, verifying ID’s for free and discounted types of admission, and collecting all complimentary passes and coupons. Responsible and accountable for properly handling funds collected at admissions desk.
become highly knowledgeable in The James collection, the museum building and history of the museum’s implementation
provide information to visitors regarding museum policies, exhibits, collections, special events and programs
provide assistance as needed, for special events and programs outside of normal operating hours
enforce Security and Safety procedures and protocols in all public spaces of the museum. enforce gallery rules of conduct when needed
assist with preparation of museum opening and closing, replacing brochures, checking signage, etc.
assisting in special projects and providing assistance to other departments as needed
provide assistance to Onsite Manager as needed.
SKILLS AND EXPERIENCE
Proven ability to easily engage people and orient them to the museum’s offerings.
Exceptional computer ability
Ability to generate revenue through effective selling techniques.
Ability to apply critical thinking and sound judgment to solve problems independently.
Able to correctly execute cash handling responsibilities.
Serve as an ambassador to the museum, and market museum in a positive manner.
Able to work well with individuals from a wide variety of ethnic, cultural and economic backgrounds.
Excellent communication skills.
Intermediate experience in Microsoft Office applications (Excel, Outlook, Word etc.)
Able to work flexible schedule, including weekends, holidays, and evenings a minimum of 35 hours up to 40 hours/week
EDUCATION AND TRAINING
High School Diploma
College courses preferred
PERSONAL ATTRIBUTES
Demonstrated capacity to work collegially
Entrepreneurial spirit that thrives in a changing, fast-paced, high performing world-class organization.
Exceptional verbal and written communication and outstanding interpersonal skills.
Must be able to stand and move around public areas of the museum for extended periods of time (reasonable accommodations will be made for qualified candidates with disabilities).
Excellent organizational skills individually and in a team setting.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends
COVID-19 considerations:
Currently, all staff wears masks until further notice. Being vaccinated is strongly encouraged.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Preferred)
Work Location:
- One location
Work Remotely:
- No
