Job Title: Warranty Administrator
Department: Service
Reports to: Service Manager
SUMMARY
Manage the warranty claim submittal and warranty recovery function for the dealership. Ensure that all warranty costs attributable to OEM and Vendor product faults are fully recovered and accounted for. This role requires leadership, problem-solving, negotiation and communication skills to effectively facilitate the identification of warrantable product problems and recovery of warranty costs.
ESSENTIAL DUTIES
- Coordinate efforts to recover warranty expenses from OEM and Vendors to meet dealership recovery targets.
- Ensure that failed warranty material is returned to the OEM or vendors as required
- Keep dealership management updated with recovery summary reports to track the performance of the warranty program at the dealership
- Ensure that warranty claims are submitted on a timely basis and within guidelines established by Nextran management and the OEM
- Ensure that warranty cores are handled with the dealership parts department on a regular basis
- Manage the reconciliation of warranty recovery monies due and received by using current dealership reports and tools.
QUALIFICATIONS
- Excellent verbal and written communication skills
- Proven strength in problem-solving abilities
- Excellent organizational skills
- Proven ability to meet daily, and weekly corporate targets
- Ability to run a warranty department through the use of relationship building, goal setting
- Proficiency in working with Excel, and Word
- Mathematical accuracy and a basic familiarity with accounting principles.
- Demonstrated experiences in customer communications, and customer satisfaction
PREFERRED QUALIFICATIONS BUT NOT REQUIRED
- Heavy duty truck mechanic experience a plus
- Strong technical understanding of diesel trucks and components
- 5+ years’ experience in the heavy duty trucking industry, preferably in warranty
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
Essential duties and related qualifications may be changed as needed to meet the changing demands of the organization. Nextran Corporation is an Equal Employment Opportunity Employer and a Drug Free Workplace.
Contact Tim O’Connor [email protected]
