If you are looking for a CAREER and not just a job – We look forward to hearing from you!
AGR Group is seeking an extremely talented and professional individual to oversee Traffic Control with our Inbound Call Center.
The ideal candidate would possess the following skills:
· Organized, Effective, & the ability to thrive in a fun fast-paced environment.
· Active listening & excellent communication.
· Leadership experience is MANDATORY!
Job Responsibilities:
· Supervise the Dialer system for the floor operation
· Monitor calls answered by the staffed agents
· Audit the queues to avoid long holds and abandon calls
· Manages agents schedule adherence
· Observe stats and send hourly reports on SLAs and absenteeism
· Promote teamwork and strong work ethics
What we offer:
· Paid Training
· Weekly payroll & OT available
· Career growth opportunity
· Benefits after 90 days
Job Type: Full-time
Salary: $36,000.00 /year
