Zoo Aide/Attendant (Tour Guide) – Busch Gardens Tampa (Tampa)

• Must be at least 18 years of age.
• Must have a valid Driver’s License and be able to meet SEA driving requirements
• Ability to communicate effectively with ambassadors and guests to provide outstanding guest service.
• Ability to learn and effectively use Point of Sale Systems (Cash register) and follow proper cash handling policies.
• Knowledge of park layout and procedures, including animal exhibits; preferred.
• Knowledge of selling fundamentals preferred.
• Prior guest/customer service experience preferred.
• Ability to work a flexible schedule to include week day and weekend shifts, evenings, overnights and holidays.
• Hours per week vary according to business needs, with a maximum of 40 hours.
• Able to push, pull, lift and carry up to 50 pounds.
• Perform the following physical activities on a frequent basis: stand, walk, climb, bend floor-to-waist/waist-to-overhead and reach overhead, simple grasp and fine manipulation tasks.
• Ability to work in an outdoor environment: high heat, humidity, cold, etc.
• Perform cleaning duties, including use of cleaning chemicals.

Job Responsibilities:

• Lead tour experiences through animal exhibits and zoological facilities.
• Lead tours for seasonal night events, such as Howl-o-scream and Christmas Town.
• Escort guests on tours of the park; providing in-depth park and animal information, interpreting animal exhibits, providing frontline access to attractions and priority seating to select shows.
• Interact with guests by greeting them and providing excellent service in an efficient and courteous manner.
• Maximize tour sales by promoting multiple tour products.
• Operate cash register for cash or credit card transactions to assist guests with making tour reservations.
• Handle large sums of cash, traveler’s checks and complete credit card transactions.
• May assist other education programs, including programs, park presentations, sleepovers, and camps.
• Perform other duties as assigned